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ZImbra tchat version 9

ZImbra tchat version 9

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#1 k-one

k-one

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Posté 11 septembre 2020 - 16:01

Bonjour,

J'ai migré en version 9 patch 6 hier depuis une version 8.8.11. Et depuis je n'ai plus le tchat dans le webmail.
J’étais en version open source en 8.8.11 avec les zimlet zextras pro dessus, puis je suis passé en Network édition avec la version 9 et donc Zimbra connect.

Tous les zimlets sont activés et obligatoire dans les COS, Zimbra connect est demarré.
J'ai desinstallé tous les zimlet zextras auparavant.

J'ai même fais la réinstallation zimbra connect et zimbra network-module NG
J'ai ouvert un ticket au support mais il ne m'aide pas franchement.

Auriez-vous une idée du pb svp ?



root@tityos ~]# yum remove zimbra-connect
Modules complémentaires chargés : fastestmirror
Résolution des dépendances
--> Lancement de la transaction de test
---> Le paquet zimbra-connect.x86_64 0:2.0.5.1596732065-1.r7 sera effacé
--> Résolution des dépendances terminée
Dépendances résolues
================================================================================
Package Architecture
Version Dépôt Taille
================================================================================
Suppression :
zimbra-connect x86_64 2.0.5.1596732065-1.r7 @zimbra-90-network 5.7 M
Résumé de la transaction
================================================================================
Supprimer 1 Paquet
Taille d'installation : 5.7 M
Est-ce correct [o/N] : o
Downloading packages:
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
Suppression : zimbra-connect-2.0.5.1596732065-1.r7.x86_64 1/1
Vérification : zimbra-connect-2.0.5.1596732065-1.r7.x86_64 1/1
Supprimé :
zimbra-connect.x86_64 0:2.0.5.1596732065-1.r7
Terminé !
[root@tityos ~]# yum remove zimbra-network-modules-ng
Modules complémentaires chargés : fastestmirror
Résolution des dépendances
--> Lancement de la transaction de test
---> Le paquet zimbra-network-modules-ng.x86_64 0:7.0.5.1597335018-1.r7 sera eff acé
--> Traitement de la dépendance : zimbra-network-modules-ng >= 7.0.0 pour le paq uet : zimbra-connect-modern-1.0.5.1598284706-1.r7.x86_64
--> Lancement de la transaction de test
---> Le paquet zimbra-connect-modern.x86_64 0:1.0.5.1598284706-1.r7 sera effacé
--> Résolution des dépendances terminée
Dépendances résolues
================================================================================
Package Architecture
Version Dépôt Taille
================================================================================
Suppression :
zimbra-network-modules-ng
x86_64 7.0.5.1597335018-1.r7 @zimbra-90-network 70 M
Suppression pour dépendances :
zimbra-connect-modern x86_64 1.0.5.1598284706-1.r7 @zimbra-90-network 6.7 M
Résumé de la transaction
================================================================================
Supprimer 1 Paquet (+1 Paquet en dépendance)
Taille d'installation : 77 M
Est-ce correct [o/N] : o
Downloading packages:
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
Suppression : zimbra-connect-modern-1.0.5.1598284706-1.r7.x86_64 1/2
Suppression : zimbra-network-modules-ng-7.0.5.1597335018-1.r7.x86_64 2/2
Vérification : zimbra-network-modules-ng-7.0.5.1597335018-1.r7.x86_64 1/2
Vérification : zimbra-connect-modern-1.0.5.1598284706-1.r7.x86_64 2/2
Supprimé :
zimbra-network-modules-ng.x86_64 0:7.0.5.1597335018-1.r7
Dépendances supprimées :
zimbra-connect-modern.x86_64 0:1.0.5.1598284706-1.r7
Terminé !
[root@tityos ~]# yum clean metadata
Modules complémentaires chargés : fastestmirror
Nettoyage des dépôts : base epel extras updates zimbra zimbra-90-network
: zimbra-90-oss
18 metadata fichiers supprimés
14 sqlite fichiers supprimés
0 metadata fichier supprimé
[root@tityos ~]# yum check-update
Modules complémentaires chargés : fastestmirror
Loading mirror speeds from cached hostfile
base | 3.6 kB 00:00
epel | 4.7 kB 00:00
extras | 2.9 kB 00:00
updates | 2.9 kB 00:00
zimbra | 2.9 kB 00:00
zimbra-90-network | 2.9 kB 00:00
zimbra-90-oss | 2.9 kB 00:00
(1/10): base/group_gz | 153 kB 00:00
(2/10): base/primary_db | 6.1 MB 00:00
(3/10): epel/x86_64/updateinfo | 1.0 MB 00:00
(4/10): epel/x86_64/group_gz | 95 kB 00:00
(5/10): extras/7/x86_64/primary_db | 206 kB 00:00
(6/10): updates/7/x86_64/primary_db | 4.5 MB 00:00
(7/10): zimbra/primary_db | 138 kB 00:00
(8/10): zimbra-90-network/primary_db | 28 kB 00:00
(9/10): zimbra-90-oss/primary_db | 33 kB 00:00
(10/10): epel/x86_64/primary_db | 6.9 MB 00:01
[root@tityos ~]# yum install zimbra-network-modules-ng
Modules complémentaires chargés : fastestmirror
Loading mirror speeds from cached hostfile
Résolution des dépendances
--> Lancement de la transaction de test
---> Le paquet zimbra-network-modules-ng.x86_64 0:7.0.5.1597335018-1.r7 sera ins tallé
--> Résolution des dépendances terminée
Dépendances résolues
================================================================================
Package Architecture
Version Dépôt Taille
================================================================================
Installation :
zimbra-network-modules-ng x86_64 7.0.5.1597335018-1.r7 zimbra-90-network 63 M
Résumé de la transaction
================================================================================
Installation 1 Paquet
Taille totale des téléchargements : 63 M
Taille d'installation : 63 M
Is this ok [y/d/N]: o
Downloading packages:
zimbra-network-modules-ng-7.0.5.1597335018-1.r7.x86_64.rpm | 63 MB 00:04
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
Installing zimbra-network-modules-ng
Installation : zimbra-network-modules-ng-7.0.5.1597335018-1.r7.x86_64 1/1
Configuring zimbra-network-modules-ng
Checking mailboxd running.
mailboxd is running.
Deploying zimbra-network-modules-ng zimlets
[] INFO: Deploying Zimlet com_zextras_client in LDAP.
[] INFO: Installing Zimlet com_zextras_client on this host.
[] INFO: Upgrading Zimlet com_zextras_client to 3.1.1
[] INFO: Adding Zimlet com_zextras_client to COS default
[] INFO: Enabling Zimlet com_zextras_client
[] INFO: Deploying Zimlet com_zextras_zextras in LDAP.
[] INFO: Installing Zimlet com_zextras_zextras on this host.
Installation Completed.
Restart the mailbox service as zimbra user. Run
su - zimbra
zmmailboxdctl restart
Vérification : zimbra-network-modules-ng-7.0.5.1597335018-1.r7.x86_64 1/1
Installé :
zimbra-network-modules-ng.x86_64 0:7.0.5.1597335018-1.r7
Terminé !
[root@tityos ~]# yum install zimbra-connect
Modules complémentaires chargés : fastestmirror
Loading mirror speeds from cached hostfile
Résolution des dépendances
--> Lancement de la transaction de test
---> Le paquet zimbra-connect.x86_64 0:2.0.5.1596732065-1.r7 sera installé
--> Traitement de la dépendance : zimbra-connect-modern >= 1.0.5 pour le paquet : zimbra-connect-2.0.5.1596732065-1.r7.x86_64
--> Lancement de la transaction de test
---> Le paquet zimbra-connect-modern.x86_64 0:1.0.5.1598284706-1.r7 sera install é
--> Résolution des dépendances terminée
Dépendances résolues
================================================================================
Package Architecture
Version Dépôt Taille
================================================================================
Installation :
zimbra-connect x86_64 2.0.5.1596732065-1.r7 zimbra-90-network 5.6 M
Installation pour dépendances :
zimbra-connect-modern x86_64 1.0.5.1598284706-1.r7 zimbra-90-network 6.7 M
Résumé de la transaction
================================================================================
Installation 1 Paquet (+1 Paquet en dépendance)
Taille totale des téléchargements : 12 M
Taille d'installation : 12 M
Is this ok [y/d/N]: o
Downloading packages:
(1/2): zimbra-connect-2.0.5.1596732065-1.r7.x86_64.rpm | 5.6 MB 00:00
(2/2): zimbra-connect-modern-1.0.5.1598284706-1.r7.x86_64. | 6.7 MB 00:01
--------------------------------------------------------------------------------
Total 7.4 MB/s | 12 MB 00:01
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
Installing Zimbra-Connect Modern
Installation : zimbra-connect-modern-1.0.5.1598284706-1.r7.x86_64 1/2
*** Configuring Zimbra-Connect Modern ***
*** Checking if Connect Modern zimlet is installed. ***
mailboxd is running.
*** Undeploying Zimbra-Chat zimlet ***
[] INFO: Uninstalling Zimlet com_zextras_chat_open from LDAP.
[] INFO: undeploying zimlet com_zextras_chat_open
[] INFO: zimlet directory com_zextras_chat_open is deleted
[] INFO: Uninstalling Zimlet com_zextras_talk from LDAP.
[] INFO: undeploying zimlet com_zextras_talk
[] INFO: zimlet directory com_zextras_talk is deleted
*** Deploying Zimbra-Connect Modern zimlet ***
[] INFO: Deploying Zimlet com_zimbra_connect_modern in LDAP.
[] INFO: Installing Zimlet com_zimbra_connect_modern on this host.
*** zimbra-connect Installation Completed. ***
*** Restart the mailbox service as zimbra user. Run ***
*** su - zimbra ***
*** zmmailboxdctl restart ***
Installing Zimbra-Connect
Installation : zimbra-connect-2.0.5.1596732065-1.r7.x86_64 2/2
*** Configuring Zimbra-Connect ***
*** Checking if Connect zimlet is installed. ***
mailboxd is running.
*** Undeploying Zimbra-Chat zimlet ***
[] INFO: Uninstalling Zimlet com_zextras_chat_open from LDAP.
[] INFO: undeploying zimlet com_zextras_chat_open
[] INFO: zimlet directory com_zextras_chat_open is deleted
[] INFO: Uninstalling Zimlet com_zextras_talk from LDAP.
[] INFO: undeploying zimlet com_zextras_talk
[] INFO: zimlet directory com_zextras_talk is deleted
*** Deploying Zimbra-Connect zimlet ***
[] INFO: Deploying Zimlet com_zimbra_connect_classic in LDAP.
[] INFO: Installing Zimlet com_zimbra_connect_classic on this host.
*** zimbra-connect Installation Completed. ***
*** Restart the mailbox service as zimbra user. Run ***
*** su - zimbra ***
*** zmmailboxdctl restart ***
Vérification : zimbra-connect-modern-1.0.5.1598284706-1.r7.x86_64 1/2
Vérification : zimbra-connect-2.0.5.1596732065-1.r7.x86_64 2/2
Installé :
zimbra-connect.x86_64 0:2.0.5.1596732065-1.r7
Dépendances installées :
zimbra-connect-modern.x86_64 0:1.0.5.1598284706-1.r7
Terminé !
[root@tityos ~]# su zimbra
[zimbra@tityos root]$ zmmailboxdctl restart
Stopping mailboxd...done.
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
find: Impossible de changer de répertoire: Permission non accordée
find: failed to restore initial working directory: Permission non accordée
Starting mailboxd...done.
[zimbra@tityos root]$ zxsuite connect doStartService module
message service started
[zimbra@tityos root]$ zmprov fc all




De: "Keshav Gaur" <kgaur@zimbra.com>
À: "Kevin CHARLES" <kevin.c@tpgestionbytpa.com>
Cc: "Support" <support@zimbra.com>
Envoyé: Jeudi 10 Septembre 2020 18:51:49
Objet: Re: Case 01064793: tiers payant assistance - ZIMBRA CONNECT SERVICE DOESNT START

Hello Kevin,

Could you please reinstall network-modules-ng and zimbra-connect on all mailbox servers and let us know how it goes:

[ On both mailbox servers ]
yum remove zimbra-connect
yum remove zimbra-network-modules-ng
yum clean metadata
yum check-update
yum install zimbra-network-modules-ng
yum install zimbra-connect
su - zimbra
zmmailboxdctl restart
zxsuite connect doStartService module
zmprov fc all

Now flush browser cache and check.

Looking forward to hearing from you.

Thanks,
Keshav Gaur
Technical Support Engineer
Synacor Inc.

Manager Assistance: [ mailto:zimbra-escalation@synacor.com | zimbra-escalation@synacor.com ]


From: "kevin" <kevin.c@tierspayantassistance.com>
To: "Support" <support@zimbra.com>
Sent: Thursday, 10 September, 2020 21:38:20
Subject: Re: Case 01064793: tiers payant assistance - ZIMBRA CONNECT SERVICE DOESNT START

Thanks for your feedback.
It does not work.

The chat still does not appear.

attached the CLI command
[zimbra@tityos ~]$ zxsuite connect doImportFromMariaDb delete_destination_before_import true

Migration of Connect from MariaDB to HSQLDB FAILED due to: Migration already performed on 10/09/2020 16:00:55, see doImportFromMariaDB command documentation

[zimbra@tityos ~]$ zxsuite connect doStartService module

message service started


[zimbra@tityos ~]$ zxsuite connect getServices

services
database
could_start false
could_stop true
running true
current-chat-services
could_start false
could_stop true
running true
module
could_start false
could_stop true
running true
team-cluster-status
could_start false
could_stop true
running true
team-api
could_start false
could_stop true
running true
team-websocket
could_start false
could_stop true
running true
team-firebase-notifications
could_start false
could_stop true
running true
team-meeting-manager
could_start false
could_stop true
running true
team-room-resolver
could_start false
could_stop true
running true
team-websocket-handler
could_start false
could_stop true
running true
team-http-handler
could_start false
could_stop true
running true
team-audit-logger
could_start false
could_stop true
running true
team-clustering
could_start false
could_stop true
running true
team-request-router
could_start false
could_stop true
running true





De: Keshav <kgaur@zimbra.com>
à: kevin <kevin.c@tierspayantassistance.com>
Cc: Support <support@zimbra.com>
Rendez-vous amoureux: jeudi 10 septembre 2020 17:19 CEST
Sujet : Re: Case 01064793: tiers payant assistance - ZIMBRA CONNECT SERVICE DOESNT START

Hello Kevin,
Thank you for contacting Zimbra support.
As per the error, the Connect module is failed to start. Seems that the import procedure finds data already present inside HSQL which could interfere with the data being imported.
Please try to run the import procedure deleting the data already present and start connect module manually:
zxsuite connect doImportFromMariaDb delete_destination_before_import true
Now start connect module:
zxsuite connect doStartService module
Verify connect services using below command:
zxsuite connect getServices
Let us know how it goes.
Thanks,
Keshav Gaur
Technical Support Engineer
Synacor Inc.

Manager Assistance: [ mailto:zimbra-escalation@synacor.com | zimbra-escalation@synacor.com ]

From: "Support" <support@zimbra.com>
To: "kgaur" <kgaur@zimbra.com>
Cc: "Support" <support@zimbra.com>
Sent: Thursday, 10 September, 2020 20:16:12
Subject: Re: Case 01064793: tiers payant assistance - ZIMBRA CONNECT SERVICE DOESNT START
*** UPDATED CASE: 01064793 ***
Case Link: https://na87.salesfo...5001W00001inSP2
Case Type: Support Request

Summary:
Case Summary: Case 01064793: tiers payant assistance - ZIMBRA CONNECT SERVICE DOESNT START
Case Severity Level: Severity-2
Case Status: New
Case Owner: kgaur@zimbra.com

Product:
Product: Zimbra Collaboration (ZCS)
Version: Collaboration 9.0.0 GA Patch 6 (2020-08-27)
Comment: Mail - Web Client

Account:
Account Name: tiers payant assistance
Support Level: Standard
Contact Name: kevin char
Contact Email: kevin.c@tierspayantassistance.com
Last Modified Date: 9/10/2020
Last Modified By: Keshav Gaur

Case Description:
Problem:

Hello

We just upgraded to Zimbra 9 NE and the connect service doesnt start
In the NG Modules notifications we have the error:

Connect
Critique
Service module could not be started, since one or more mandatory sub-services failed to start.

The following mandatory sub-services failed to start:
- database: Unable to start chat DB handle
RSI dans une société de 100 personnes
ZIMBRA OSE 8.8.11 GA_3772  installé sur une vm centOS >> 7.6.1810




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